Refund policy

Last updated: 8 October 2026

We want you to love your order. If something isn't right, contact us at support.olira@gmail.com with your order number and we'll sort it out.

30-day returns

You can return any item within 30 days of delivery for a refund, as long as it is unused, in its original packaging and with all parts included.

  • Contact us before sending anything back. We'll reply with the return address and instructions. Parcels sent without a return request may not be accepted.
  • Return shipping: delivery to you is free, but for change-of-mind returns you pay the cost of sending the item back. We recommend a tracked service, because we can't refund a return that doesn't reach us.
  • Refunds go to your original payment method within 10 business days of the return arriving (within 14 days for UK customers). Your bank may take a few extra days to show it.

Faulty, damaged or wrong items

If your item arrives damaged, is faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, including shipping. You won't pay to return a faulty item, and in many cases we won't ask you to send it back at all.

Bundles and free gifts

  • Bundle discounts ("2nd figure half price", "3rd figure free") are shared across the items in the order, so the refund for a returned item is the amount you actually paid for it, as shown on your order confirmation.
  • The free ground stake kit is yours to keep. You don't need to return it.

Cancelling an order

You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once an order has shipped, it can be returned under this policy instead.

Lost or late parcels

If your tracking hasn't updated for 10 business days, or your order hasn't arrived 10 business days after the latest estimate in our Shipping Policy, contact us and we'll send a replacement or refund you in full.

Your rights under consumer law

  • Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • United Kingdom: You have the right to cancel your order within 14 days of receiving it without giving a reason. If you cancel your whole order within that period, we'll refund the price of the goods (standard delivery is free). Your statutory rights under the Consumer Rights Act 2015 are not affected.
  • United States and Canada: Nothing in this policy limits any rights you have under the consumer protection laws of your state or province.

Nothing in this policy limits your rights under the law that applies to you.